Case study Example | Topics and Well Written Essays - 750 words - 10

Case Study Example Basing on this, this paper has developed a SWOT analysis of FedEx. A SWOT analysis is a managerial strategic program aimed at analyzing the strengths, weaknesses, opportunities and threats of an organization so that decision makers can enact policies basing on information at hand. From the DI case, the weaknesses of the organization are highlighted, and in all, they are internal, and based on employees negligence. This report will highlight that. The table below shows the SWOT analysis of the organization. Political instability in various countries and regions of its interest might affect its operations. For example the Arab Spring crises that started in Tunisia to Egypt that led to overthrow of these governments through mass participation. Poor judgment by its employees on appeasing aggrieved clients can lead to customer dissatisfaction for example Poor customer relationship skills witnessed by the supervisor sending chocolates instead of offering an apology to aggrieved customers. Loses arising from inefficiency of their services through paying of refunds and compensations to clients for expenses arising from the company’s negligence. For instance DI lost $ 600 in paying trade booths which were to be used for showcasing the undelivered goods (McDougall and Charles, 48). Risk negative publicity and therefore affecting their profitability due to their inefficiency in handling DI shipments. This is portrayed by Anita Kilgour expressing her disappointment and unhappiness at how the organization handled her orders. From this analysis, we can conclude that FedEx is a strong company with minimum weaknesses in its operations. It is also a technology oriented company and because of this, it is a market leader in provision of courier services. Despite its strengths and position in the market, the company can improve on its weaknesses by improving on the terms of the money back guarantee system, to give